Poor Service
I wasn’t thrilled with Schlotzsky’s last night. I had gotten distracted reading news on the free wireless Internet service. After not seeing my pizza for 15 minutes, I went to check on it. They lost the order! There were like four customers in the store and six people working behind the counter. Not exactly an overworked staff.
They had given me one of those buzzer pager things. It never went off. I pointed this out to the guy closest to the counter. He says, “Yah, those don’t always work.” I said, “But you still pass them out as if they do?” He shrugged.
I asked if they had even made my pizza in the first place. He shrugged again and said that maybe someone else picked it up. I looked slowly from one person to the next. Nobody looked too guilty.
I couldn’t let go of the fact that this restaurant has a wireless Internet connection to the entire world. You can walk in and connect to faraway places. Yet they can’t get the pager to work. And since they have pagers, they have no intercom system to announce numbers. Out of sheer curiousity, I asked the shrugger who makes such decisions at Schlotsky’s. He responded quite characteristically.